Southwest Behavioral & Health Services (SB&H), an innovative leader in behavioral health, today announced that effective immediately, Erica Missicano has joined the organization as vice president of compliance and risk management. Missicano will be responsible for overseeing the organization’s risk management and compliance departments and ensuring that all procedures, protocols and strategies are fully implemented to protect SB&H and its assets. She will also promote a culture of risk awareness and accountability.

“Erica brings a wealth of utilization and quality management experience to our organization,” said Southwest Behavioral & Health Services CEO Steven Sheets. “With her appointment, we will continue to do everything we can to ensure a safe work environment for our employees and clients. Her focus on quality will continue to enhance the services we provide to our members.”

Missicano has more than 15 years of quality management experience in the behavioral health industry. Prior to starting at SB&H, Missicano was a health care QM project manager for Aetna/Mercy Care where she was responsible for assisting providers with understanding audit expectations and requirements. She also investigated quality of care reviews. Additional experience includes quality management and clinical positions at Magellan Health Services, Arizona Department of Health Services, Office of the Monitor, ValueOptions, Inc. and Triple R Behavioral Health.

A Surprise resident, Missicano received her Master of Social Work from the Indiana University School of Social Work.


About Southwest Behavioral & Health Services

Incorporated in 1974 as a 501(c)3 nonprofit organization, Southwest Behavioral & Health Services provides services in the greater Phoenix metropolitan area, rural Maricopa County, Gila, Mohave, Coconino, and Yavapai counties. Our Mission: “We inspire people to feel better and reach their potential. Through helping people discover their strengths, we improve our communities.” SB&H offers an array of programs to meet the unique needs of the communities we serve. These include outpatient mental health treatment and psychiatric services including medication monitoring; assistance for persons with addictions; intensive inpatient care for persons in crisis; residential housing, in-home and supported housing services; prevention services, community outreach and school-based counseling; services throughout the lifespan for members with Autism Spectrum Disorder (ASD); and four opioid replacement clinics throughout the state that are working tirelessly to save lives and help alleviate the statewide crisis. More recently, integrated care and value-based contracting have been initiated to offer a more flexible and culturally sensitive approach to clients served and resolve the historical challenges of fragmented care. For more information on SB&H, please visit http://www.sbhservices.org.